Terms & Conditions

1. Agreement to These Terms

These Terms & Conditions (the "Terms") govern your use of the HatadX website at www.hatadx.com (the "Site") and the purchase and delivery of HatadX services. By using the Site, submitting a form, or engaging our services, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company, and "you" refers to that company.

If you do not agree with these Terms, please do not use the Site or our services. Specific engagements may be covered by a separate written proposal, statement of work, or service agreement; where that document conflicts with these Terms, the specific agreement prevails for that engagement.

2. Who We Are

HatadX is a business systems and automation service legally registered in the Philippines (Business Number 4237572) and operated by its founder as a sole proprietor and independent contractor, with operations in Belgium and across the European Union. Our registered business details are published on our Legal Information page. You can contact us at info@hatadx.com.

3. Eligibility

Our services are offered to businesses and business owners. You must be at least 18 years old and capable of forming a binding contract to use our services.

4. Our Services

HatadX provides business growth and operations services, including:

• AI-Powered Growth Blueprint: a free strategic assessment delivered by email.
• Strategic Blueprint Kit: a paid strategy package with SOPs, templates, tutorials, and a resource portal.
• System Launchpad: done-for-you implementation of GoHighLevel, automations, and business systems.
• Growth Engine Retainer / Premier Growth Concierge: ongoing virtual assistance, systems management, and strategic support.
• Automation, GoHighLevel, and virtual assistant services as described on the Site.

Descriptions, inclusions, and prices on the Site are indicative of our standard offerings and may be tailored in your specific proposal. We may improve or modify service inclusions over time; material changes to an active engagement will always be agreed with you first.

5. The Free Growth Blueprint

The Growth Blueprint is provided free of charge, without obligation, for informational purposes. It contains general strategic recommendations based on the information you provide, produced with AI assistance and human review. It is not professional financial, legal, or tax advice, and outcomes from implementing its recommendations depend on your execution and circumstances. We may decline to produce a blueprint where a business falls outside our areas of expertise.

6. Proposals, Orders, and Engagement

Paid engagements begin when you accept our proposal or complete a purchase, and, for retainer services, after any onboarding steps described in the proposal. Timelines quoted (such as the 4-week System Launchpad turnaround) begin from kickoff, meaning the point at which we have received the access, information, and approvals we need from you, and assume your timely cooperation.

7. Fees, Payment, and Taxes

Fees for our standard packages are listed on our pricing page and confirmed in your proposal or invoice. Unless agreed otherwise in writing:

• One-time fees (such as the Strategic Blueprint Kit) are payable in advance.
• Monthly fees (such as System Launchpad and Growth Engine Retainer) are billed in advance each month and are due on receipt of invoice.
• Prices are stated in US dollars and are exclusive of any taxes, bank charges, or payment processing fees, which are your responsibility unless the law requires otherwise.
• We may suspend work on accounts with invoices more than 14 days overdue, after giving you notice.

8. Refunds, Guarantees, and Cancellation

We stand behind our work with the following published commitments:

• Strategic Blueprint Kit: a 30-day money-back guarantee from the date of purchase. If you are not satisfied within 30 days, we will refund your payment in full.
• System Launchpad: billed monthly; you may cancel future months with written notice before your next billing date. The discounted $699/month rate applies only when upgrading from the Blueprint Kit within 30 days of its purchase.
• Growth Engine Retainer / Premier Growth Concierge: a 3-month minimum commitment applies; after 90 days you may cancel with 30 days' written notice. A 30-day satisfaction guarantee applies as described on the relevant service page.
• Additional VA hours and project work: quoted and agreed per engagement; refunds for work already performed are not provided except where required by law.

Nothing in these Terms limits any non-waivable rights you have under applicable consumer protection law, including the Philippine Consumer Act where it applies.

9. EU and Belgian Consumer Rights

Our services are designed for businesses, but where you engage us as a consumer located in the European Union (including Belgium, where we operate), you benefit from the mandatory protections of EU consumer law and, in Belgium, Book VI of the Code of Economic Law:

• Right of withdrawal: for distance contracts, you have a statutory 14-day right of withdrawal without giving any reason. To exercise it, send an unequivocal statement to info@hatadx.com within 14 days of concluding the contract, and we will reimburse you within 14 days using the same means of payment.
• Early performance: if you expressly request that we begin performing services during the withdrawal period, you may owe a proportionate amount for services already performed; if the service is fully performed with your prior express consent and acknowledgment, the withdrawal right is lost, as EU law provides.
• Our guarantees stack on top: the 30-day money-back guarantee on the Strategic Blueprint Kit is more generous than, and applies in addition to, your statutory rights.
• Legal conformity: you retain all statutory remedies for services not performed with the professional diligence required by law.
• Online dispute resolution: EU consumers may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr, although we prefer you contact us first at info@hatadx.com so we can resolve things directly.

10. Your Responsibilities

Great outcomes require collaboration. You agree to:

• Provide accurate information about your business and timely responses to our requests.
• Grant the access needed to deliver the engagement (for example, to your GoHighLevel account or other tools), which we will use only as needed for the work.
• Maintain your own subscriptions and licenses for third-party platforms (GoHighLevel, Make, Zapier, and similar); their fees are separate from ours.
• Ensure that any data you give us access to has been collected lawfully and that you have the right to share it with us.
• Review deliverables promptly and use the systems we build in compliance with applicable laws, including anti-spam laws (such as CAN-SPAM and equivalent laws) for any campaigns you send.

11. Third-Party Platforms

Our services frequently involve configuring third-party platforms such as GoHighLevel, Make, and Zapier. These platforms are owned by their respective companies, are governed by their own terms and pricing, and may change or discontinue features outside our control. HatadX is an independent service provider and is not affiliated with, endorsed by, or sponsored by these companies. We are not responsible for third-party platform outages, pricing changes, or feature removals, though we will always work with you in good faith to adapt when they occur.

12. Intellectual Property

• Your materials remain yours: you retain all rights to the content, branding, and data you provide to us.
• Deliverables become yours: upon full payment, we assign to you the rights in the custom deliverables we create specifically for your engagement (such as workflows, SOPs, and templates configured for your business), excluding our pre-existing materials.
• Our toolkit remains ours: our pre-existing frameworks, know-how, templates, and processes remain HatadX property; you receive a non-exclusive, perpetual license to use them as embedded in your deliverables.
• Portfolio use: we may identify you as a client and describe the general nature of the engagement in our marketing only with your prior consent; detailed case studies and testimonials are always published with permission.

13. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only for the engagement. This obligation survives the end of the engagement and does not apply to information that is public, already known, independently developed, or required to be disclosed by law. Our handling of personal data is additionally governed by our Privacy Policy.

14. Data Protection

Where we process personal data on your behalf during an engagement, we do so on your documented instructions, apply appropriate security measures, and assist you with data subject requests as reasonably needed, consistent with the GDPR's processor obligations and the Philippine Data Privacy Act. Our own collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.

15. Independent Contractor Status

HatadX operates as an independent contractor registered in the Philippines. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship. For US-based clients, we can provide a completed IRS Form W-8BEN upon request, certifying foreign status for US tax withholding and reporting purposes. Each party is responsible for its own taxes, and you are responsible for determining any reporting obligations that apply to payments you make to foreign contractors under your local law.

16. Disclaimers and No Guarantee of Results

We deliver our services with skill and care, but business outcomes depend on many factors outside our control, with your market, pricing, execution, and effort among them. Metrics on our website (such as hours saved or revenue growth) reflect the experience of specific clients or engagements and are illustrative, not a promise of your results. Except as expressly stated in these Terms, the Site and services are provided "as is" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

17. Limitation of Liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) HatadX's total aggregate liability arising out of or relating to the services or these Terms is limited to the fees you paid to HatadX in the three (3) months preceding the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, including liability for fraud or willful misconduct.

18. Indemnification

You agree to indemnify and hold HatadX harmless from third-party claims arising out of (a) content, data, or instructions you provide; (b) your use of the systems we configure in violation of law (including anti-spam and privacy laws); or (c) your breach of these Terms. We agree to indemnify you against third-party claims that our pre-existing materials, as delivered by us, infringe that party's intellectual property rights.

19. Term, Suspension, and Termination

These Terms apply while you use the Site or our services. Either party may terminate an engagement for material breach if the breach is not cured within 14 days of written notice. On termination, you remain responsible for fees for work performed, and sections that by their nature should survive (including intellectual property, confidentiality, disclaimers, limitation of liability, and governing law) survive termination.

20. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, internet or platform outages, war, or government action, provided the affected party notifies the other and resumes performance as soon as reasonably possible.

21. Governing Law and Disputes

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law rules. Before starting formal proceedings, both parties agree to attempt in good faith to resolve any dispute through direct negotiation within 30 days of written notice of the dispute. Unresolved disputes shall be brought before the competent courts of the Philippines. If you are a consumer, this clause does not deprive you of the protection of mandatory consumer laws of your country of residence or the right to bring proceedings in your local courts where such rights cannot be waived. In particular, consumers in Belgium and elsewhere in the European Union retain the protections of EU consumer law, Belgian Book VI of the Code of Economic Law, and the jurisdiction rules of the Brussels I bis Regulation, and may also use the EU Online Dispute Resolution platform described above.

22. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date reflects the latest revision. Material changes will be posted on the Site, and for active engagements we will notify you directly; changes do not apply retroactively to a fixed-fee engagement already in progress. Continued use of the Site or services after changes take effect means the updated Terms apply.

23. General

• If any provision of these Terms is found unenforceable, the rest remain in full force, and the provision will be modified to the minimum extent needed to make it enforceable.
• You may not assign these Terms without our written consent; we may assign them in connection with a reorganization or sale of the business.
• A failure to enforce a provision is not a waiver of the right to enforce it later.
• These Terms, together with our Privacy Policy, Legal Information page, and any specific engagement agreement, are the entire agreement between us regarding their subject matter.

24. Contact

Questions about these Terms? Email info@hatadx.com or use the contact form on our website.